Returns / Problems

If something's wrong, tell us what happened. The useful part starts with the facts.

Wrong, damaged or misprinted?

Send your order number and a clear description — a photo helps when the problem is visible. If your order arrives wrong, damaged, defective or misprinted, email support@preferhumans.shop. We'll review it and provide the remedy required by our Refund Policy and by applicable law, which may include a replacement or a refund. You deal with us as the seller — you will never be asked to sort a production problem out with a fulfillment partner yourself. Report it as soon as you can, since production partners have their own claim windows.

Fit or change of mind?

You have 30 days after receiving your item to request a return. Because everything is made to order, a change of mind isn't the same thing as a defect: the piece needs to come back in a condition consistent with reasonable inspection — unworn beyond trying on, unwashed, and without avoidable damage.

How to start a return

Email support@preferhumans.shop with your order number and what you'd like to happen, before sending anything back. We'll confirm the correct return address and the next step once the return is approved. Please don't ship anything to a production partner or to an address we haven't confirmed — parcels sent there may not be recoverable.

Start with a person

The full terms live in the Refund Policy. If your situation isn't covered there, write anyway and describe it. We'll look at the actual order and the actual issue rather than route you through a support maze.